The Process – Enquiry to Certification
Many clients require Civil Defence approval but are unsure of the how the system works. We need to know what the product is so that we can guide you to the correct test, but since we test to US, UK and EU standards, we need to help you decide which of these would be most advantageous. For example, the US door and wall tests end with being blasted by a fire hose, and are therefore more difficult to pass than the UK or EU. However there may be strategic reasons for wanting to be qualified to the US standard.
Assuming that you want us to provide the Certification, (you don’t have to, we provide testing for all of the certification bodies) we will schedule a visit to your manufacturing facility to 1) check that you have a Quality Management System (such as or similar to ISO 9000/9001) and 2) to select the item or materials to be tested from production.
We will do a full audit of the QMS later; we don’t want to burden you with this cost before the sample has passed the test. The next step is that we have to receive a full and comprehensive description of your test sample. We have a policy of not fixing a date for the test until we receive this, and the reason is that we cannot issue a report without this information and we don’t want to have reports pending for months after the test because the client hasn’t provided the data.
Subsequently we fix a date for the testing and follow a schedule to make our preparations and for you to install your sample. Depending on the test there may be some instrumentation that has to be installed on the sample prior to the test.
Failing the test can be a positive result. The aim is to just pass; if you pass with flying colours and far exceed the required time, your system may be over engineered and more costly to make than necessary putting you at a competitive disadvantage.
If the sample does fail, you will probably go back and make some adjustments and schedule another test. Otherwise, we will schedule the audit of your QMS. Having a QMS is an important part of the Certification process because it requires you to have written procedures for what you do and to keep records. When we audit, we can check to make sure that these records are being accurately and regularly kept, so that we should be able to tell if any changes have been made to the production, which would invalidate the test and certification. The outcome of our audit will be a list of observations and non-compliances which need to be addressed prior to our issuing the Certification.
Once these are completed and evidence produced to the satisfaction of our auditor, Certification will be granted, a certificate issued, your product listed on the website http://www.tbwcert.com/ and our Certification Mark issued to you either in electronic form for you to incorporate (according to our guidelines) in your packaging, or in the case of doors for example, as individual labels.
The certification is maintained by follow-up audits either 2 times per year (if you have ISO 9001) or 3 if you have a home-grown QMS.